WHY CHOOSE
Screen Shot 2019-12-19 at 8.14.08 am

 

OUWENS CASSERLY PROPERTY MANAGEMENT
THE OCPM  ADVANTAGE

Screen Shot 2019-12-19 at 8.14.08 am

 

Owning a property should not be a stressful experience.

 

As part of our commitment to a complete real estate service, we have a professional team dedicated to managing investment properties. 

 

Are you unhappy with your current property manager, or are you looking to buy an investment property? Why not speak to us for some obligation free property management advice and utilise the Ouwens Casserly Property Management Advantage.

 

At Ouwens Casserly Property Management we offer a range of services, here are just a few: 

 

  1.  
  2. NO LOCKED-IN CONTRACTS
    Long fixed term management agreements have become common practice within our industry. At Ouwens Casserly Property Management, we believe in what we do and trust our service to keep your business rather than your signature.
  3.  
  4. WE COVER THE ENTIRE ADELAIDE METROPOLITAN AREA
    Each property manager specialises in one region of Adelaide, meaning that we have an area expert to assist you no matter where your property is located.

 

TENANT DATABASE

We currently have over 1,300 active tenants in the database. These are tenants who have made rental enquiries in the last 30 days so they are all actively looking. All new listings are entered into the system and the matched tenants receive an email and text message with the details and link to the property. This means less time on the market.

 

VIRTUAL INSPECTIONS

We will take a virtual tour of your property, free of charge, after each tenancy. This allows you to virtually walk through the home and see what we see, so you can make informed decisions about the property.

 

  1. VACANCY RATE & ARREARS

    We are very proud of our vacancy rate with the Industry standard for Adelaide Metro being 1%, OC Property Management averages 0.48%  meaning we can find tenants faster for your investment. Our rent arrears are also very low with industry best practice at 5%, OC Property Management is at 0.54% so you won't be out of pocket. 

  1.  
  2. ONLINE ACCESS
    Our landlords have access to their tenancy information through an online portal, so they can track the tenants’ rental payments, maintenance jobs, view upcoming payments and can print financial statements.

 

LONG TERM STAFF

A worrying trait within our industry is the inability to retain property managers long term. An exceptionally high staff retention rate is one statistic that we pride ourselves on.

 

  1. A LARGE TEAM OF FULLY LICENSED PROPERTY MANAGERS
    We do not compromise when it comes to training and make it a priority for all our staff. We have also eliminated a common problem within the industry by having a backup for each staff member in the office so that if your property manager is away, your service will not suffer.

 

  1. A SPECIALIST EXECUTIVE LEASING DEPARTMENT
    Executive leasing has been recognised by our agency as a very specialist field that requires a different skillset. For that reason we have an executive leasing department with strong links to a range of relocation agencies.
  2.  
  3. ROUTINE INSPECTION REPORTS WITH PHOTOS
    Our inspection reports are customised and exceed all industry standards. Each room is photographed with additional photos taken of any maintenance items. 

 

  1. INSPECT REAL ESTATE
    We run a program which allows tenants to register for property inspections, and then provides our landlords with an immediate report at the end of the inspection so they are always kept informed of the progress.


  1.  

Our clients have always been more than just an address; they are the reason we strive to be the best. Your investment property is an investment for the future and we treat every property with this in mind.

 

Whether you live overseas, interstate or next door, Ouwens Casserly Property Management offers a premium property management service ensuring we maximise returns while minimising your worry.

 

MAKE IT HAPPEN™

 

 

request appraisal

OCRE

OUR MARKETING STANDARD

Screen Shot 2019-12-19 at 8.14.08 am

 

Our research has shown that over 95% of applicants find our properties on the internet. At Ouwens Casserly Property Management we advertise all available properties through many websites and through digital marketing.

 

All available properties are also placed on our rental list which is emailed to prospective tenants and is also available for people who come into the office. Where necessary we can provide many options to market your investment to prospective tenants.

 

 

TENANT SELECTION

Screen Shot 2019-12-19 at 8.14.08 am

 

The importance of comprehensive application checks cannot be underestimated; this is, without doubt, one of the most critical parts of the whole process. Our application asks a number of vital questions so there are no complications in the future. All applications are approved by the landlord and accepted tenants are immediately advised and requested to pay a deposit  within 24 hours. 

 

request appraisal

PAYMENT METHODS

Screen Shot 2019-12-19 at 8.14.08 am

 

We believe in early intervention when it comes to rent arrears. As part of the tenant induction process our tenants are made aware of our policy relating to rental payments, their obligations under their lease agreement and the consequences if they should fall behind.

 

Our preferred method of payment of rent is by direct debit, BPay or Centrepay. Direct debit is our own system with which we can take payments directly out of the tenants account and there is no cost to the tenant.

 

 

RENT ARREARS

Screen Shot 2019-12-19 at 8.14.08 am

 

It is a condition of our tenancy agreements that the rent be paid fortnightly in advance. A tenant needs to be at least 14 days in arrears before we can issue any legal documentation, however, at OC Property Management we commence the recovery procedures much sooner.

OCRE
OCRE

PAYMENT METHODS

Screen Shot 2019-12-19 at 8.14.08 am

 

We believe in early intervention when it comes to rent arrears. As part of the tenant induction process our tenants are made aware of our policy relating to rental payments, their obligations under their lease agreement and the consequences if they should fall behind.

 

Our preferred method of payment of rent is by direct debit, BPay or Centrepay. Direct debit is our own system with which we can take payments directly out of the tenants account and there is no cost to the tenant.

 

 

RENT ARREARS

Screen Shot 2019-12-19 at 8.14.08 am

 

It is a condition of our tenancy agreements that the rent be paid fortnightly in advance. A tenant needs to be at least 14 days in arrears before we can issue any legal documentation, however, at OC Property Management we commence the recovery procedures much sooner.

OCRE

MONTHLY STATEMENTS

Screen Shot 2019-12-19 at 8.14.08 am

 

All of your rent is paid into our trust account and disbursed to you at the end of the month, or twice monthly if you require. We can pay many third party accounts on your behalf, including council rates, SA Water invoices, strata levies, emergency services levy, land tax and insurance premiums. Should we arrange any maintenance repairs on your behalf, these can also be paid from your rental funds.

 

Each month you will receive a fully itemised statement following our end of month process. This statement will outline your income and expenditure for the month. Following the closure of each financial year we will provide a fully itemised summary of all transactions, income and expenditure in an easy to read format ready to forward to your accountant.

 

 

MAINTENANCE & REPAIRS

Screen Shot 2019-12-19 at 8.14.08 am

 

Tenants are informed at the signing of their lease that all maintenance items are to be directed to our office. Our Tenancy Inspection Officer will also notify you of any maintenance issues noted during an inspection.

 

At OC Property Management we also have a dedicated after-hours emergency maintenance phone that is monitored by one of our Property Management staff 24 hours a day. 

 

We ensure that all of the tradespeople we regularly use have the appropriate licenses and public liability insurance. We also monitor all the accounts from our tradespeople to ensure they stay competitively priced.

LEASE RENEWAL & RENT REVIEWS

Screen Shot 2019-12-19 at 8.14.08 am

 

Most fixed-term leases are for a period of 12 months. Your property manager will contact you approximately three months prior to the lease expiring with their recommendations on renewing the lease.

 

This recommendation on whether to increase the rent or not is based on two things: firstly our expert knowledge of the current market right across the state; and secondly our research to ascertain the rental amount similar properties have achieved recently in the same area.

 

 

 

END OF TENANCY

Screen Shot 2019-12-19 at 8.14.08 am

 

Upon receiving notification from your tenant that they will not be renewing their lease we will contact you to seek your instructions regarding the re-letting of your property.

 

Once the tenants have vacated we will conduct a final inspection and will contact you and advise if there are any items that require attention and gain your approval for the bond to be released.

 

request appraisal

OCRE
OCRE

LEASE RENEWAL & RENT REVIEWS

Screen Shot 2019-12-19 at 8.14.08 am

 

Most fixed-term leases are for a period of 12 months. Your property manager will contact you approximately three months prior to the lease expiring with their recommendations on renewing the lease.

 

This recommendation on whether to increase the rent or not is based on two things: firstly our expert knowledge of the current market right across the state; and secondly our research to ascertain the rental amount similar properties have achieved recently in the same area.

 

 

 

END OF TENANCY

Screen Shot 2019-12-19 at 8.14.08 am

 

Upon receiving notification from your tenant that they will not be renewing their lease we will contact you to seek your instructions regarding the re-letting of your property.

 

Once the tenants have vacated we will conduct a final inspection and will contact you and advise if there are any items that require attention and gain your approval for the bond to be released.

 

request appraisal

aerial

 

WHAT OUR CLIENTS SAY

Screen Shot 2019-12-19 at 8.14.08 am

 

"Ouwens Casserly Property Management communicates, provides service and advice based on years of experience really well. They have a can do attitude."

 

BY BRENDA
 
 

"Extremely accommodating which includes making appointments for landlord inspections at short notice, effective and efficient management of repairs and maintenance, documentation of tenant inspections and excellent communication with landlords. Very impressed compared to other experiences I've had as a landlord."

 

BY CHRISTINE
 
 

"Sometimes I forget I have an investment property because Ouwens Casserly Property Management does everything and I don’t have to worry about a thing."

 

BY TODD
 
 

"Communication by email and statements are delivered as a priority and keeps me as a landlord informed at all times. OC manages my property with a mindfulness of the tenants needs and keeps me informed. They take care of maintenance and keep me in the know at a realistic cost to me. Their service is worry free for me. I, as a landlord, and the tenants in my property have confidence in Ouwens Casserly Property Management to fulfil our needs. OC is very professional and I couldn't be happier with their service. Thank you ."

 

BY ANTHONY
 
  
 
 
rental-new-releases-CTA

WE ARE HERE TO HELP

Screen Shot 2019-12-19 at 8.14.08 am

 

At Ouwens Casserly Real Estate our purpose is to help people realise their dreams and aspirations through property. Whether you are selling, buying, investing, renting or developing we are here to help achieve your property goals.

 

MAKE IT HAPPEN WITH OUWENS CASSERLY.

 

CONTACT OUWENS CASSERLY