What is NPS? The Net Promoter Score, also known as NPS, is a way we can measure our consumer satisfaction levels and is a measuring tool used worldwide. We send out a survey to our clients asking them to rate our service out of 10 and compile the feedback to form a percentage number. You can find out more about the net promoter score by clicking here.
Currently 71% of our clients would recommend Ouwens Casserly to family or friends and 79% would recommend their agent to family or friends.
How do we compare to other well known companies? The NPS is an international guideline that many companies also utilise, see below some NPS scores for a comparison.
* information sourced from https://www.retently.com/blog/companies-high-nps/
Ouwens Casserly strongly values the customer experience for our clients which has been invaluable for us to help people achieve their property goals. Want to see how we can help make it happen for you? Contact our team anytime.
When it comes to achieving the best result possible, it is crucial to consider the following:
The Ouwens Casserly team can guide you through these steps and the real estate process offering the advice you need throughout your journey. At Ouwens Casserly we will work with you to make it happen.
Let our South Australian owned team help you navigate the real estate market to get the best return on your investment while also making the process simple & concise.
MAKE IT HAPPEN™